In my case, it's because I am the IT admin for a charity who meet over Zoom frequently. There are many Zoom customers, like myself, who buy Pro license and provide the Zoom account sign in details to members of their organisation for perfectly legitimate reasons. Both require access to the account holder's email in order to access a verification code. I don't think you understand the issue that many Zoom customers have with OTP and 2FA.

It seems as if Zoom has not really thought this through. Basically, if Zoom re-enables OTP, then no-one will be able to use Zoom over VPN. However, I have still received no satisfactory answer to my question 'what constitutes a suspicious sign-in?' It seems that everything does! Also, if I enable VPN, then all my attempts at signing-in will be deemed suspicious. With that, please know that Zoom welcomes feedback from our users and I would recommend filling out our feedback form here: so our Product Team can review your feedback.' While we're unable to disclose or provide additional information on how this security feature works. Moreover, please know that Zoom users will be notified in advance once this feature goes live again.Īlso, please know that Zoom detects a suspicious login when a user logs in from a different country or device than usual, among other factors. We aim for the best solution/configuration for all our clients, including yours and we do value your feedback. For the time being, OTP has been removed on login. ' I can confirm that our team has temporarily disabled OTP globally as we re-evaluate the feature.

Here is the latest response (received May 30th): The Zoom agent confirmed that the OTP requirement had been 'temporarily disabled'. I raised a ticket (#14280083) with Zoom in early May, when the OTP prompt first appeared.

Zoom meeting login code